matejl Terms and Conditions for Philippine Players

Please read these Terms and Conditions carefully before using the matejl platform. By registering an account or accessing any part of the site at matejl.bet, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms, you must not use the platform.

1. Who Can Use matejl?

The matejl platform is available exclusively to residents of the Philippines who are at least 21 years of age, in accordance with Philippine online gaming regulations. By creating an account, you confirm that you meet this age requirement and that you are accessing the platform from within the Philippines. matejl reserves the right to request proof of age and identity at any time. Accounts found to belong to underage users will be suspended immediately and any remaining balance will be handled in accordance with applicable regulations. It is your responsibility to ensure that no person under the age of 21 accesses the platform through your account or device.

2. Account Registration and Responsibility

Each player may hold only one account on the matejl platform. Creating duplicate or multiple accounts is strictly prohibited and may result in permanent suspension of all associated accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify our support team immediately at [email protected]. matejl will not be liable for any loss resulting from unauthorised account access caused by your failure to keep your credentials secure.

You agree to provide accurate, current, and complete information during registration and to update that information promptly if it changes. Providing false or misleading information — including a false date of birth or a name that does not match your government-issued ID — is a violation of these terms and may result in account suspension and forfeiture of any balance.

3. Deposits, Withdrawals, and Payments

All transactions on the matejl platform are conducted in Philippine pesos (PHP). Deposits may be made via GCash, Maya, and supported local bank transfers. Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements. matejl does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own charges. Withdrawal requests are subject to identity verification and maybe delayed if additional documentation is required. Minimum and maximum transaction limits apply and are displayed at the point of deposit or withdrawal within your account dashboard.

4. Fair Use and Prohibited Conduct

You agree to use the matejl platform solely for lawful personal entertainment purposes. The following conduct is strictly prohibited: using automated software, bots, or scripts to interact with the platform; exploiting technical errors or glitches to gain an unfair advantage; colluding with other players to manipulate game outcomes; using the platform for any form of money laundering or financial fraud; and attempting to reverse-engineer or interfere with the platform's systems. Any account found to be engaged in prohibited conduct will be suspended immediately, and any winnings generated through such conduct will be voided and forfeited. matejl reserves the right to report suspected fraudulent activity to the relevant Philippine authorities.

5. Game Rules and Outcomes

All games available on the matejl platform operate according to their individual game rules, which are accessible within each game interface. Game outcomes are determined by certified random number generation processes, and matejl does not manipulate results in favour of the platform or any individual player. In the event of a technical fault during a game round, the affected round may be voided and any stake returned to the player's account balance. matejl's decision on disputed game outcomes is final, subject to the player's right to escalate a complaint through the process described in Section 8 of these terms. Players are encouraged to review the rules of each game before placing any wager.

6. Bonuses and Promotions

From time to time, matejl may offer bonuses, free credits, or promotional rewards to registered players. All bonuses are subject to specific terms that will be communicated at the time the offer is made, including any applicable wagering requirements, expiry dates, and eligible games. Bonuses may not be withdrawn as cash unless the stated wagering requirements have been fully met. matejl reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Attempting to abuse bonus offers — including creating multiple accounts to claim the same promotion — will result in the cancellation of the bonus and may lead to account suspension.

7. Responsible Gaming

matejl is committed to promoting responsible gaming among all players in the Philippines. We encourage players to set personal deposit and time limits and to treat gaming as a form of entertainment rather than a source of income. If you feel that your gaming activity is becoming a concern, we strongly encourage you to visit our Responsible Gaming page for guidance and self-help tools. Players may request a temporary account suspension or permanent self-exclusion by contacting our support team at [email protected]. matejl will action all self-exclusion requests promptly and will not send promotional communications to self-excluded players.

8. Complaints and Dispute Resolution

If you have a complaint about any aspect of the matejl platform, you should first contact our support team at [email protected] with full details of your concern. We aim to acknowledge all complaints within 24 hours and to provide a resolution within five business days. If you are not satisfied with the outcome of your complaint, you may escalate the matter through the appropriate Philippine regulatory channels. All disputes will be governed by the laws of the Philippines, and you agree that the courts of the Philippines shall have exclusive jurisdiction over any legal proceedings arising from your use of the platform.

9. Limitation of Liability

The matejl platform is provided on an "as available" basis. While we make every effort to ensure continuous and error-free service, we cannot guarantee that the platform will be uninterrupted or free from technical issues at all times. To the fullest extent permitted by Philippine law, matejl shall not be liable for any indirect, incidental, or consequential loss arising from your use of or inability to use the platform, including loss of winnings due to technical faults beyond our reasonable control. Nothing in these terms limits matejl's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

10. Changes to These Terms

matejl reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates. If you do not agree with a revised version of these terms, you must stop using the platform and may request account closure by contacting our support team.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these terms or your use of the matejl platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. If any provision of these terms is found to be invalid or unenforceable under Philippine law, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and matejl with respect to your use of the platform and supersede all prior agreements or understandings on the same subject matter.