matejl Privacy Policy – How We Handle Your Personal Data

This Privacy Policy explains how matejl collects, uses, stores, and protects the personal information of players who access our platform at matejl.bet. By registering an account or using any part of our service, you agree to the practices described in this document. We are committed to handling your data responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. If you have any questions about how your data is used, you may contact our support team at [email protected]. We encourage you to read this policy carefully before providing any personal information.

1. What Information Do We Collect?

When you register and use the matejl platform, we collect information that is necessary to provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for age and identity verification. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. Additionally, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve performance. All information collected is limited to what is strictly necessary for the purposes described in this policy.

2. How Is Your Information Used?

The personal data we collect is used primarily to operate and maintain your matejl account, process financial transactions, and verify your identity in compliance with Philippine regulatory requirements. We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send you promotional communications about offers and platform updates — you can withdraw this consent at any time by contacting our support team. Technical data is used to detect and prevent fraud, protect the integrity of the platform, and improve the overall user experience for players in the Philippines. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

3. Do We Share Your Data With Third Parties?

matejl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may shareyour data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers. These partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to Philippine government authorities or law enforcement agencies when required to do so by law, court order, or regulatory directive. In all cases, we take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place.

4. How Long Do We Keep Your Data?

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Technical logs and session data are retained for shorter periods, generally not exceeding twelve months, unless they are required in connection with an ongoing investigation or dispute. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. You may request early deletion of certain data by contacting us, subject to our legal obligations to retain specific records.

5. How Do We Protect Your Information?

matejl employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and apply timely updates to our systems to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, players in the Philippines have the right to be informed about how their personal data is collected and used, the right to access a copy of the data we hold about them, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request within five business days and aim to resolve it within thirty days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the site. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the experience for all players in the Philippines, and these can be managed through your browser settings. We do not use third-party advertising cookies or share browsing data with advertising networks. By continuing to use the matejl platform after being informed of our cookie practices, you consent to the use of essential and analytical cookies as described. You can withdraw your consent for non-essential cookies at any time by adjusting your browser settings, though this may affect certain platform features.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the matejl platform after any changes have been posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how we protect your data. If you disagree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team.